Privacy Policy | AUS AML

1. Introduction

Aus AML ("we", "our", "us") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity. We operate as a managed AML/CTF compliance services provider, offering compliance-as-a- service, MLRO-as-a-Service, consulting, and advisory services to regulated entities across Australia, including Tranche 2 reporting entities such as real estate agencies, law firms, accountants, conveyancers, and property developers. This policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our services are directed at Australian clients and personal information is collected and held through our Australian operations.
Registered Entity: Aus AML Pty Ltd
Contact Email: contact@ausaml.com
Offices: Sydney | Melbourne | Singapore

2. Information We Collect

2.1 Information You Provide Directly

Identity & Contact Information: Name and email address (and any other details you choose to include) when you submit an enquiry or contact us through our website.
Communications: Content of emails and enquiry forms you send to us.

2.2 Information Collected Automatically

Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent, navigation paths, referral URLs, and interaction data.
Cookies & Similar Technologies: See Section 9 for full details.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To respond to your enquiries and provide information about our services.
Communication: To send you compliance insights or updates where you have subscribed to receive them.
Legal Obligations: To comply with applicable laws, regulations, court orders, or regulatory requirements.
Business Operations: To maintain records of enquiries and improve our website and services.

4. Disclosure of Information

We may share your personal information with the following categories of recipients:

Professional Advisors: Legal counsel, auditors, and consultants engaged by Aus AML under confidentiality obligations.
Technology & Infrastructure Providers: Hosting and cloud infrastructure providers that support the operation of our website.
Law Enforcement: Where required by law, court order, or where we reasonably believe disclosure is necessary to protect against fraud, financial crime, or threats to safety.
Aus AML Staff Located Overseas: Personal information submitted through our website may be accessed by Aus AML employees located in Singapore as part of their work for Aus AML. Aus AML remains accountable for the handling of your information under the Australian Privacy Principles.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Data Security

We implement robust technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and role-based permissions
Regular security assessments and penetration testing
Incident response and breach notification procedures
Staff training on data protection and information security

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your information.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:

Website & Analytics Data: Up to 26 months from the date of collection.
Marketing & Communication Data: Until you unsubscribe or request deletion.

When information is no longer required, it is securely deleted or de-identified in accordance with our data disposal procedures.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate, incomplete, or out-of-date information.
Complaint: Lodge a complaint if you believe your privacy has been breached.
Opt-Out: Unsubscribe from marketing communications at any time.
Anonymity: Where practicable, you may deal with us without identifying yourself, though this may limit our ability to respond to your enquiry.

To exercise any of these rights, contact us at contact@ausaml.com. We will respond within 30 days of receiving your request.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse website usage. Types of cookies we use include:

Essential Cookies: Required for the website to function correctly (e.g., session management, security).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymised usage data.
Functional Cookies: Remember your preferences and settings to improve your experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. International Data Transfers

Personal information collected through our website is stored on Australian-hosted infrastructure and may be accessed by Aus AML employees located in Singapore as part of their work for Aus AML. We take reasonable steps to ensure that overseas access to your information is handled consistently with the Australian Privacy Principles, including through staff confidentiality obligations, internal policies, and technical access controls. Aus AML remains accountable for the handling of your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Where changes are material, we will take reasonable steps to notify affected individuals — including via email or a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to raise a concern, contact us:
Aus AML — Privacy Enquiries
Email: contact@ausaml.com
Offices: Sydney | Melbourne | Singapore

For complaints regarding the handling of your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992